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FAQ

Where do you acquire the bones for the pieces?

We get our animal bones and parts from sources like Paxton's Gate, natural history museum stores, and other various places. We always make sure they were ethically sourced and are from naturally deceased animals. We only use one of the bones/skulls/series of claws and make a mold from it to do all of our castings. The mold is injected with wax and then we use those in the "lost wax" casting process. There isn't actually a bone in our finished product, it's all sterling silver.

How long does it take to receive my piece(s)?

It usually takes us about 1-2 weeks before we can ship out your own personal Birds N Bones pieces, plus shipping time specified during check out. We handcraft each piece as our orders come in and finish to your liking. Let us know if you want to put a "rush" on your order for an additional charge.

It could take an additional 2-3 weeks if you choose a piece with flush set stones.

Where do you ship and how much does it cost?

We ship all around the world, but some restrictions do apply for countries with importation laws on precious stones and other fine jewelry. We are not responsible for any duty fees on packages and items.

Shipping Options(subject to change, depending on USPS pricing)
Domestic(USA):
• First Class FREE
• 2 Day Priority $8.75
• Priority Overnight Express $24.50
International:
• First Class $15
• 2 Day Priority $36
• Priority Mail Express $63


Caring for you Birds N Bones Jewelry.

All of our pieces are made with 100% sterling silver (some select pieces made with bronze/brass accents), and ethically sourced gemstones. There are several ways to clean your piece:

1) Silver polishing cloth.(recommended for any pieces with stones)

2) Warm water and baking soda. Gently scrub your piece and rinse clean. Thoroughly dry jewelry with a clean cloth or lightly use a blow dryer.(not recommend for pieces with stones)

Please note, patina or product surface finish may slightly vary after cleaning. 

OR

3) Feel free to email us and we will send you a label to send your piece in for a professional cleaning and re-finish touch up in our studio for a small fee.

*shipping fees may apply

Please DO NOT use liquid jewelry cleaner on our products. This type of cleaner will strip away the beautiful patina finish we apply to all our pieces.

Please note that brass can get its own patina and can discolor with wear. 

Birds N Bones Jewelry is not responsible or liable for any damages, discoloration, medical conditions, reaction or allergy of any kind that may be produced as a result of wear or contact of using our product.

I don't see my ring size or chain length I want?

Contact us through our email, hello@birdsnbones.com or the live chat icon on our website, and request these custom alterations. We will get back to you ASAP with an answer and an invoice if you choose to purchase the item.

My ring came in and it doesn't fit, can I return it?

We stand behind our stellar products 100%, and want to make sure you are one satisfied customer.

Don’t love your piece? Wrong size? Want a different chain length? Feel free to return or exchange your Birds N Bones Jewelry within 21 days of receiving your item. We will send you a free USPS shipping label (domestic returns only) to print out, making the process painless and easy :) You can attach the new label to the original packaging and re-tape everything, or use your own packaging.

As soon as the item arrives back into our facility and has had an approved inspection, you will receive a full refund (excluding any shipping charges) with original form of payment. We totally understand you probably took that necklace out for a spin, but just want to make sure its returned to us undamaged and in its original condition.

Doing an exchange? One of our customer reps will contact you for specific instructions so we know exactly what needs to be done and have the correct item(s) shipped back to you ASAP.

Please allow approximately 3-7 working days for domestic returns and 14-28 days for *international. We will contact you if there are any further delays.

Unfortunately, our generous return policy does not include items such as gift cards, custom work + birthstone set pieces, candles, and other cosmetic products.

Have any more questions? Just want to know if Zoe can lick her own elbow? Please contact us at:

hello@birdsnbones.com

*A shipping fee of $15 will be deducted from ALL international returns/exchanges.


What is the difference between matte and polish finish?

A matte finish is a clean surface with a dull appearance, allowing all the wonderful details from our cast pieces to show clearly. A polished finish is tumbled for several hours until the piece is smooth and has a very shiny, almost reflective surface.

 

What's my ring size?

U.S. Ring Size Chart:

Cut a strip of paper around 1/2" wide and wrap it around your finger and mark where the edge of the paper meets the wrapped paper. Then measure the length from the edge to the mark in millimeters and check the length against this chart to find your ring size.

 

International Ring Size Conversion Chart: